Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. Negative bill amount

    Need better instructions on how to create account when amount on Bill is negative. (Solar user)

    Called customer support and received ambiguous instructions. Parentheses, trailing negative, leading negative.

    Finally worked and now two account show. Needs better testing.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  2. Payment

    Allow Apple pay

    1 vote
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  3. Reinversement for food loss 3 days no power what do I submit and to whom?

    1 vote
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  4. Payments

    Speed pay is a joke!!! You immediately take my money but don’t post that money to the account for several days?!? You can even set up future payments anymore and you can’t view payment history!!! Fabulous app!!! Sooooo convenient!!!

    1 vote
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  5. App needs update

    The app keeps on crashing when you try to sign in and says on able to sign in please update thank you

    1 vote
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  6. Thank you!

    Didn't know where to post it, but thank you for getting our power back after the storm.

    1 vote
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  7. Login

    I never had a problem before with the app and now I can’t login with password or Touch ID . I’m want to pay my bill

    1 vote
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  8. Payment

    Add Applepay

    1 vote
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  9. Old address removal

    It would be great if there was a capability to remove a previous address off my account. It’s now been two years.

    1 vote
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  10. Had a way to remove the power outage when it was a tripped breaker

    Had a way to remove the outage when it was fixed by resetting the breaker.

    1 vote
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  11. This app works 50% of the time. Pretty sure they do it on purpose. You can almost never view your bill which is kind of ironic.

    1 vote
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  12. How do I log out?

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  13. App is not working right

    I tried downloading app so I could keep track and it says account number wrong an or the phone and zip combination is wrong.

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  14. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

    1 vote
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  15. When site is unavailable "contact customers when site is back up automatically "

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  16. Accuracy

    Every time I check my outage status the info changes. It's been doing this for SIX DAYS; the amount of time I have been without power. It would be awesome if the info was accurate and I could count ACE for realtime ACCURATE updates as promised.

    1 vote
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  17. Making people late on there bill

    I’m filing a complaint with whom every I need too using this app has caused me to get kicked off arrangements
    And now a 390. Deposit
    Filing claims today

    1 vote
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  18. Function App

    This app and website always seems to crash or an “error” occurs. Very frustrating

    1 vote
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  19. Doesn't let me make payments

    I have never been able to login to my Atlantic electric account because your online system never works. I always make my payment from the app using the pay without signing in option. This month even that has stopped working. I receive a new error called payment date should be today's date but there is no option to choose payment date. I am currently overseas traveling on business. How can I pay my bill? Please help me solve this problem and also kindly fix your online system.

    1 vote
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  20. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

    1 vote
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Atlantic City Electric Self Service Apps

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