Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. Making people late on there bill

    I’m filing a complaint with whom every I need too using this app has caused me to get kicked off arrangements
    And now a 390. Deposit
    Filing claims today

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  2. Function App

    This app and website always seems to crash or an “error” occurs. Very frustrating

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  3. Doesn't let me make payments

    I have never been able to login to my Atlantic electric account because your online system never works. I always make my payment from the app using the pay without signing in option. This month even that has stopped working. I receive a new error called payment date should be today's date but there is no option to choose payment date. I am currently overseas traveling on business. How can I pay my bill? Please help me solve this problem and also kindly fix your online system.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  4. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

    1 vote
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  5. Show pending payments

    I posted a payment to my account and received a confirmation number 3 days ago, but today it is showing overdue. Tried to find pending payments with no luck, so I paid it again :(

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  6. Bill Pay no longer works since update

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  7. date of bill

    says the date a bill will be published

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  8. Outage map wants an upgrade but it does not install

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  9. Add Touch ID for login

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  10. They never return calls!

    I called a few times and talked with different Customer services representatives about my inflated electric bill. I asked to talk with a manager a few times and they told me they will be contacting me because they were not available at that point. I was a PSE&G customer for years and my bill never went up 60.00 (I live by myself and work during the day) and surprisingly my AC electric bill is 111.00 a month. Just ridiculous and abusive. I will file a report tomorrow, it's the worst customer service ever.

    1 vote
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Atlantic City Electric Self Service Apps

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