Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

  1. Comfort stations during power outage.

    Why does Atlantic City Electric not offer comfort stations i.e. ice/water Like PSE&G and JCP&L does for its customers.

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  2. App needs update

    The app keeps on crashing when you try to sign in and says on able to sign in please update thank you

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  3. 1 vote
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  4. Login

    I never had a problem before with the app and now I can’t login with password or Touch ID . I’m want to pay my bill

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  5. Payment

    Add Applepay

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  6. 1 vote
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  7. Old address removal

    It would be great if there was a capability to remove a previous address off my account. It’s now been two years.

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  8. Had a way to remove the power outage when it was a tripped breaker

    Had a way to remove the outage when it was fixed by resetting the breaker.

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  9. 1 vote
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  10. Icon descriptions

    Hello - could you please put a key on the map
    So that I can interpret the icons? Like an orange circle with two white horizontal lines means ? Blue with square. Multicolored think with a number in the middle. Thanks!

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  11. 1 vote
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  12. App is not working right

    I tried downloading app so I could keep track and it says account number wrong an or the phone and zip combination is wrong.

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  13. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

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  14. 1 vote
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  15. Accuracy

    Every time I check my outage status the info changes. It's been doing this for SIX DAYS; the amount of time I have been without power. It would be awesome if the info was accurate and I could count ACE for realtime ACCURATE updates as promised.

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  16. Making people late on there bill

    I’m filing a complaint with whom every I need too using this app has caused me to get kicked off arrangements
    And now a 390. Deposit
    Filing claims today

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  17. Service Orders

    We should be able to place and track service orders either through the App or On-Line, since the field workers are not obligated to inform us of their ETA of the process.

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  18. Function App

    This app and website always seems to crash or an “error” occurs. Very frustrating

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  19. Doesn't let me make payments

    I have never been able to login to my Atlantic electric account because your online system never works. I always make my payment from the app using the pay without signing in option. This month even that has stopped working. I receive a new error called payment date should be today's date but there is no option to choose payment date. I am currently overseas traveling on business. How can I pay my bill? Please help me solve this problem and also kindly fix your online system.

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  20. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

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