Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. Negative bill amount

    Need better instructions on how to create account when amount on Bill is negative. (Solar user)

    Called customer support and received ambiguous instructions. Parentheses, trailing negative, leading negative.

    Finally worked and now two account show. Needs better testing.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  2. Payment

    Allow Apple pay

    1 vote
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  3. Reinversement for food loss 3 days no power what do I submit and to whom?

    1 vote
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  4. Billing

    How do I remove a duplicate account from my “on line” billing page?

    1 vote
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  5. Payments

    Speed pay is a joke!!! You immediately take my money but don’t post that money to the account for several days?!? You can even set up future payments anymore and you can’t view payment history!!! Fabulous app!!! Sooooo convenient!!!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  6. Comfort stations during power outage.

    Why does Atlantic City Electric not offer comfort stations i.e. ice/water Like PSE&G and JCP&L does for its customers.

    1 vote
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  7. App needs update

    The app keeps on crashing when you try to sign in and says on able to sign in please update thank you

    1 vote
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  8. Pending payment

    It would be nice to see history of payments, pending payments and any other account activity

    1 vote
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  9. Enable faceID or TouchID for login

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  10. Login

    I never had a problem before with the app and now I can’t login with password or Touch ID . I’m want to pay my bill

    1 vote
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  11. Payment

    Add Applepay

    1 vote
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  12. Face ID

    1 vote
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  13. Old address removal

    It would be great if there was a capability to remove a previous address off my account. It’s now been two years.

    1 vote
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  14. Had a way to remove the power outage when it was a tripped breaker

    Had a way to remove the outage when it was fixed by resetting the breaker.

    1 vote
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  15. This app works 50% of the time. Pretty sure they do it on purpose. You can almost never view your bill which is kind of ironic.

    1 vote
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  16. Icon descriptions

    Hello - could you please put a key on the map
    So that I can interpret the icons? Like an orange circle with two white horizontal lines means ? Blue with square. Multicolored think with a number in the middle. Thanks!

    1 vote
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  17. How do I log out?

    1 vote
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  18. App is not working right

    I tried downloading app so I could keep track and it says account number wrong an or the phone and zip combination is wrong.

    1 vote
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  19. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

    1 vote
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  20. When site is unavailable "contact customers when site is back up automatically "

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