Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Comfort stations during power outage.

    Why does Atlantic City Electric not offer comfort stations i.e. ice/water Like PSE&G and JCP&L does for its customers.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  2. App needs update

    The app keeps on crashing when you try to sign in and says on able to sign in please update thank you

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  3. Enable faceID or TouchID for login

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  4. Login

    I never had a problem before with the app and now I can’t login with password or Touch ID . I’m want to pay my bill

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  5. Payment

    Add Applepay

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  6. Face ID

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  7. Old address removal

    It would be great if there was a capability to remove a previous address off my account. It’s now been two years.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  8. Had a way to remove the power outage when it was a tripped breaker

    Had a way to remove the outage when it was fixed by resetting the breaker.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  9. This app works 50% of the time. Pretty sure they do it on purpose. You can almost never view your bill which is kind of ironic.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  10. Icon descriptions

    Hello - could you please put a key on the map
    So that I can interpret the icons? Like an orange circle with two white horizontal lines means ? Blue with square. Multicolored think with a number in the middle. Thanks!

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  11. How do I log out?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  12. App is not working right

    I tried downloading app so I could keep track and it says account number wrong an or the phone and zip combination is wrong.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  13. Allowed you to enter a 16 character password

    You’re online website allows 16 character password but your app only goes to 15?

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  14. When site is unavailable "contact customers when site is back up automatically "

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  15. Accuracy

    Every time I check my outage status the info changes. It's been doing this for SIX DAYS; the amount of time I have been without power. It would be awesome if the info was accurate and I could count ACE for realtime ACCURATE updates as promised.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  16. Making people late on there bill

    I’m filing a complaint with whom every I need too using this app has caused me to get kicked off arrangements
    And now a 390. Deposit
    Filing claims today

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  17. Service Orders

    We should be able to place and track service orders either through the App or On-Line, since the field workers are not obligated to inform us of their ETA of the process.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  18. Function App

    This app and website always seems to crash or an “error” occurs. Very frustrating

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  19. Doesn't let me make payments

    I have never been able to login to my Atlantic electric account because your online system never works. I always make my payment from the app using the pay without signing in option. This month even that has stopped working. I receive a new error called payment date should be today's date but there is no option to choose payment date. I am currently overseas traveling on business. How can I pay my bill? Please help me solve this problem and also kindly fix your online system.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →

  20. Contact via email?

    Unless I missed it somewhere... I could not find a way to contact you by email.
    I’ll log in and do it via the website I guess

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
1 2 3 5
  • Don't see your idea?

Atlantic City Electric Self Service Apps

Categories

Feedback and Knowledge Base

(thinking…)