Atlantic City Electric Self Service Apps

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How can we improve the self service Apps?

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  1. 4 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Never worked

      Our power was out from 7am to 10pm. Status alternated between crews assigned and crews dispatched all day. My location was never on outage map. Power came back on 10pm. App still shows it out with restoration estimated for midnight tonight. If a neighbor had not called I would still be waiting it out unnecessarily. Useless

      4 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Changing password on app

        Got an email with my temp password but was never prompted to change my temp password on the app! Where and how would I do this? I only use the app not the actual website. I signed in and out about 6 times with the same temp password!

        4 votes
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          0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
        • 3 votes
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            1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
          • 3 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Return of deposit

              When does one receiver their deposit back? I still have not received mine.

              3 votes
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                0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
              • 3 votes
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • 3 votes
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                    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                  • 3 votes
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                      0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                    • I wish I could pay my bill online. The bill pay button hasn't worked in at least 3 months, and Noone can fix it.

                      Having a working bill pay button would be great. Or even if someone could get me in touch with someone who works on it. You are always "down for maintenance" when I call to ask for it to be fixed.

                      3 votes
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                        2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                      • More user friendly - enable scrolling (android version)

                        Enable scrolling option on android version - multiple aspects are not 'user-friendly'

                        3 votes
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                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Update the cause of an outage

                          I have never seen this field show anything other than it being under evaluation. What gives? I have lost power countless times in the past two weeks. I have two refrigerators with damaged compressors now. You could at least tell me why.

                          3 votes
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                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • 3 votes
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • Future/postdate payments

                              The app should allow users to postdate future payments and/or setup recurring payments

                              3 votes
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                                0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                              • when you go to pay your bill it would help to be able to divide paments on multiple cards not just one card

                                pay with multiple cards divide payment sometimes people dont have enough money on one card but if was able to add another card it would help so much

                                2 votes
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                                  0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                • 2 votes
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                                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 2 votes
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                                      0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Were correct and updated

                                      The app still states I have an outage and no crews assigned. I have had power over 24 hours now.

                                      2 votes
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                                        0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 2 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 2 votes
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                                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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                                          Atlantic City Electric Self Service Apps

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