Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. Return of deposit

    When does one receiver their deposit back? I still have not received mine.

    4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. Payment

    Won’t accept CC payment even though info correct.

    Won’t Accept any Routing Number when I try to pay through bank account. Very Annoying.

    4 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. 4 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  4. 4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Never worked

    Our power was out from 7am to 10pm. Status alternated between crews assigned and crews dispatched all day. My location was never on outage map. Power came back on 10pm. App still shows it out with restoration estimated for midnight tonight. If a neighbor had not called I would still be waiting it out unnecessarily. Useless

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Changing password on app

    Got an email with my temp password but was never prompted to change my temp password on the app! Where and how would I do this? I only use the app not the actual website. I signed in and out about 6 times with the same temp password!

    4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. Future/postdate payments

    The app should allow users to postdate future payments and/or setup recurring payments

    4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  8. 3 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  9. i can not see my itemized bill, only the amount due. This should be a standard feature

    From the app I should be able to look up my current and previous itemized bill to see kw usage and price breakdowns. I went paperless to help the environment, but i still want to stay informed om where my money is going

    3 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  10. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. 3 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  13. I wish I could pay my bill online. The bill pay button hasn't worked in at least 3 months, and Noone can fix it.

    Having a working bill pay button would be great. Or even if someone could get me in touch with someone who works on it. You are always "down for maintenance" when I call to ask for it to be fixed.

    3 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  14. More user friendly - enable scrolling (android version)

    Enable scrolling option on android version - multiple aspects are not 'user-friendly'

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. 3 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Update the cause of an outage

    I have never seen this field show anything other than it being under evaluation. What gives? I have lost power countless times in the past two weeks. I have two refrigerators with damaged compressors now. You could at least tell me why.

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. 3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. when you go to pay your bill it would help to be able to divide paments on multiple cards not just one card

    pay with multiple cards divide payment sometimes people dont have enough money on one card but if was able to add another card it would help so much

    2 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  19. 2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. 2 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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Atlantic City Electric Self Service Apps

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