Atlantic City Electric Self Service Apps

Welcome to the Atlantic City Electric Self Service Apps feedback forum.

How can we improve the self service Apps?

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  1. allowed more alert options other than just outage.

    options more like what South Jersey Gas has. (billing reminders, when payments prices, etc.)

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      0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
    • 1 vote
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        0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
      • Making people late on there bill

        I’m filing a complaint with whom every I need too using this app has caused me to get kicked off arrangements
        And now a 390. Deposit
        Filing claims today

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          0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
        • add an easy read to log out of the online account.

          this app is so behind in times ,
          no clear way to logout, very messy navigation,and slow.

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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Function App

            This app and website always seems to crash or an “error” occurs. Very frustrating

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              0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
            • Doesn't let me make payments

              I have never been able to login to my Atlantic electric account because your online system never works. I always make my payment from the app using the pay without signing in option. This month even that has stopped working. I receive a new error called payment date should be today's date but there is no option to choose payment date. I am currently overseas traveling on business. How can I pay my bill? Please help me solve this problem and also kindly fix your online system.

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                0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
              • Show pending payments

                I posted a payment to my account and received a confirmation number 3 days ago, but today it is showing overdue. Tried to find pending payments with no luck, so I paid it again :(

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                  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                • 1 vote
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                    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                  • date of bill

                    says the date a bill will be published

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                      0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                    • 1 vote
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • App is awful

                        Too hard to add an account, app is awful.....apparently from the other comments if I could add it to the app it still wouldn’t work for me.......it’s a shame you make it so hard to pay my bill

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                          1 comment  ·  iPad  ·  Flag idea as inappropriate…  ·  Admin →
                        • 1 vote
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                            0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                          • 1 vote
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                              0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                            • 1 vote
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                                0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                              • 1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • They never return calls!

                                  I called a few times and talked with different Customer services representatives about my inflated electric bill. I asked to talk with a manager a few times and they told me they will be contacting me because they were not available at that point. I was a PSE&G customer for years and my bill never went up 60.00 (I live by myself and work during the day) and surprisingly my AC electric bill is 111.00 a month. Just ridiculous and abusive. I will file a report tomorrow, it's the worst customer service ever.

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                                    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                  • 1 vote
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                                      0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Food spoilage from power outage

                                      Atlantic City Electric should be responsible for all food spoilage due to power failures. We pay dearly for electrical power so we do not incur needless charges, especially for perishable foods and medical issues associated with air and heat.

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                                        0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
                                      • no fucking live customer service

                                        power outage. no fucking live cuatimer service. no fucking god dman estimate when it ll return. fuxking god damn useless electric company

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                                          1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Allow change to email address

                                          I have a new email address. Apparently, I have to call to change it. It's where I receive ebills!

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                                            0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
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