Delmarva Power Self Service Apps

Welcome to the Delmarva Power self service apps feedback forum.

How can we improve the self service apps?

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  1. Allow for mobile app modification of thermostat!!!

    Instead of requiring site access, allow modifying of temperature holds from my iPhone/iPad!

    104 votes
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      17 comments  ·  iPhone  ·  Admin →
    • Track power use via app

      I wish this we worked out better like keep track of your powers use
      and stuff like that

      34 votes
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        started  ·  2 comments  ·  Android  ·  Admin →
      • Would not tell me the power is coming back on at a certain time and then not even be close to correct. 12 hours later and still no power.

        Don't tell people the wrong thing. If you have no idea when the power will be back, just say that. Don't say 7:30 pm and then still not have the power on 12 hours later. That it what really crushes spirits.

        22 votes
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          2 comments  ·  iPhone  ·  Admin →
        • Payments do not work why?

          Why has the payment option stop working????

          21 votes
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            2 comments  ·  Android  ·  Admin →
          • 21 votes
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              planned  ·  0 comments  ·  Android  ·  Admin →
            • I am disappointed that the mobile app no longer supports resetting my thermostat.

              this should be simple just a few things this app should do. 1. Pay my bill 2. Report for monitor power outage 3. Track my energy use for. Program thermostats remotely

              15 votes
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                1 comment  ·  Android  ·  Admin →
              • 13 votes
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                • Remember password

                  Remember password. Times out so fast.

                  10 votes
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                    1 comment  ·  Admin →
                  • 10 votes
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                      planned  ·  1 comment  ·  iPhone  ·  Admin →
                    • Website not working

                      I can not even log into my account on line. I can log in from the app on my iPhone
                      Also there are no bills on line since the November 2014 bill

                      8 votes
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                      • 8 votes
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                        • 7 votes
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                            0 comments  ·  iPhone  ·  Admin →
                          • view my real time usage and set up around alerts based on it.

                            Add access to real time and historical usage like the full site. Alerts based on usage might be useful too.

                            7 votes
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                            • 7 votes
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                                1 comment  ·  Admin →
                              • Slow communication

                                Better communication between app and account. My payment through the app was done 3 days ago and it hasn't applied to my account. Just received a bill that was dated two days after the payment date and it has a late fee on it because payment was not received.

                                6 votes
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                                • A bit more accurate

                                  I'd like better accuracy. The outages I reported for myself & neighbors doesn't show up on map, then it goes from crew assigned to various other message. Lastly I understand poor working conditions- but the estimated times kept getting pushed back further & further.

                                  6 votes
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                                  • 5 votes
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                                      0 comments  ·  iPhone  ·  Admin →
                                    • it would be nice to see the amount of my bill without having to go to the pay my bill option.

                                      I don't use the bill pay option as you want to charge for that. Why should I pay you for something my bank does for me for free? I would like to go to the app and see how much my bill is though. The only way the app allows us to view thier ballance is to go to the bill pay section. So i have to lie and say I am paying my bill and then cancel out the payment. This is silly!
                                      users

                                      5 votes
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                                        2 comments  ·  Android  ·  Admin →
                                      • Could access smart meter output

                                        Live update from power smart meter could be viewed

                                        5 votes
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                                          0 comments  ·  iPhone  ·  Admin →
                                        • I like the app. Great advanced communication

                                          Works great on my Verizon/HTC Thunderbolt. Great idea on app. Use on smart phone. Not sure on paying bills with it though.

                                          5 votes
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                                            1 comment  ·  Android  ·  Admin →
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