Delmarva Power Self Service Apps

Welcome to the Delmarva Power self service apps feedback forum.

  1. Update street light map

    The streetlight maps need to be updated. I like the report streetlight function but the streetlights are way off on the map from where they actually are. Being they are not numbered on the poles in my area, it makes it difficult to select the correct street light. I haven’t reported other than in my development so I am not sure if this is a problem in other areas. Bayberry development Middletown Delaware.

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  2. DEBIT_ZIP error?

    I’m getting an error of DEBIT_ZIP
    I already entered my zip code.

    1 vote
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  3. App maintenance

    You shit the app down for maintenance yesterday?
    Today it's screwed up!

    1 vote
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  4. Save Payment Method

    The convenience of making a payment in the app was very appealing to me because of the tedious process required on the website. However, the app process is even more tedious due to the inability to SAVE a payment method for future use.

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  5. 1 vote
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  6. 1 vote
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  7. Report street light outage

    The app is not allowing an outage report to be sent. A pop up comes up stating “We are aware of the street light problem” Date reported 10/29/2016. Obviously there is a new issue to be reported. Seems like an update to the app is required.

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  8. Fix the payment portion of the app.

    I have tried and the app will not allow the payment function to work.

    1 vote
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  9. Deposit-Refund

    It would be very beneficial to see my payment history -you have to be on time for 12 months to get your money back from a deposit notice -but if I don't track it I have to call in and bother a representative to give me the information -also as a company you want to be transparent with your customers and the way I feel now is that you want me never to get my deposit back by hiding my payment information! I want my 530.00 back in my pocket not yours !!!!!!

    1 vote
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  10. Problem Reporting

    Expanded reporting function.

    1 vote
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  11. Remember my info for outage reporting

    I take the to report street light problems. It's a pain to have to type in all of my personal info each time I submit an entry. It's my phone, I'm probably the only person to use it, no harm in it remembering my info

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  12. Email

    Offer an option for a customer to change their email address.

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  13. Designate primary account

    Received an e-mail requiring me to designate my primary account but there is nowhere to do this on the app.

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  14. App unable to report certain street light outages

    A ‘Reported issue’ icon for an unknown pole number obscures the ‘working light’ icon for several lights in the Woodbrook development in north Wilmington, and as a result, when needed, these lights cannot be reported on the app as not working.

    The ‘reported issue’ icons for unknown pole numbers, mark: order 406459 (at the foot of driveway 544 Kerfoot Farm road), order 515800 and order 515801 at the intersection of Falkirk road and Sharpley road; and another order number at the intersection of Blackgates road and Country Club drive.

    Please remove the ‘reported issue’ icon from each of these 4…

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  15. 1 vote
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  16. Save payment confirmation

    App crashes when on payment confirmation screen I click save. iOS 11.latest, tho I may not have permission set.

    Saved payment methods don’t seem easy, but It did default to last used on desktopWeb.

    Wish I could schedule single payment for next due date.

    Thank you, overall it’s useful.

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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sitting new address

    I did add my new account and new address but still give me old account and old address and my new account didn’t show up in app

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  18. Bill pay online

    Why can’t you fix bill pay function?

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  19. Reporting Problems

    Allow reporting of other issues in app (e.g., branches on wires, wires down, broken pole, etc.), in addition to just outages.

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  20. Iph app

    My account did not relate to my new address and new account number

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