Delmarva Power Self Service Apps

Welcome to the Delmarva Power self service apps feedback forum.

  1. Username field must allow more characters

    I cannot sign in on the app because the username field does not allow enough characters to fit my email address. I see similar complaints. Please fix this. I only need 2 more letters for gosh sake.

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  2. Account Name

    Please make changing account name and saving it possible and easy!

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  3. Allow autopay option

    Allow autopay feature in app.

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  4. Form of payment

    After the last app update it erased my bank account info. For the last 2 month I have been trying to re enter my info and it will not accept my routing number. Name and account number go in but I get a red box around my routing number and it tells me the info entered is incorrect.

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  5. App does not work to program thermostat

    Absolutely terrible. This feature worked fine for years but has not worked for months. FIX IT!!!

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  6. Statements

    I’d like to see my statements from each month.

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  7. Alerts

    I'd be somewhat happy if the damn Alert settings worked.

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  8. power outage

    get employed techs to work in rough conditions when u need them , other than that cut their hourly wages , horrible

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  9. Multiple Residences

    App no longer displays multiple residences on My Account what happened?

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  10. Send pictures of downed wires

    In my neighborhood a large branch has fallen across the wires and broken off a pole pushing wires towards the ground. I have a picture on my iPhone of this. I would like to be able to use this picture to report the outage and location to Delmarva so that they can evaluate the damage using the picture and embedded gps info. Thank you. Hope my power come back on soon!

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  11. Payment issues!

    After I thought I completed paying my bill I had the option on my screen to save. I hit save. Then asked to save to photos, so I did. When I clicked save to photos that immediately exited out of the app and no photo was saved. I have no idea if my payment went through. I tried calling and it still said I had that amount due. I went to try it again and it said duplicate payment not allowed. However I have no documentation of the first payment I originally tried to pay. If my power is shut…

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  12. Customer service

    I have been calling customer service for a week and every time I get on the phone and press 1 for English they tell me they’re experiencing too many calls and hang up the phone. It’s been a week. I am in the 19808 zip code and just need to change the power to my name.

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  13. Interval data not updated timely.

    Daily use data is always one or two days behind. The ability to drill down to fifteen minute intervals within a given hour is necessary for effective energy management.

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  14. hot water heater

    can delmarva track energy usage from hot water heater

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  15. Login

    Sometimes when I login the App doesn’t show my accounts!!!

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  16. Billing

    How do I delete an account on the app that is showing twice?

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  17. Bill payment

    Bill payment blew out of app when saving receipt to photos

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  18. Terrible App!

    Doesn’t allow enough time to type in required information for payments by credit cards and checking accounts.
    App logs you out and you have to begin all over again. App limited to multiple payments within 30 days. Give me a break!

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  19. FUCK YOU

    FUCK YOU

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  20. Pending payment

    Why can’t I see pending pmt I made on app

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