Delmarva Power Self Service Apps

Welcome to the Delmarva Power self service apps feedback forum.

  1. Alerts

    I'd be somewhat happy if the damn Alert settings worked.

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  2. power outage

    get employed techs to work in rough conditions when u need them , other than that cut their hourly wages , horrible

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  3. Multiple Residences

    App no longer displays multiple residences on My Account what happened?

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  4. Send pictures of downed wires

    In my neighborhood a large branch has fallen across the wires and broken off a pole pushing wires towards the ground. I have a picture on my iPhone of this. I would like to be able to use this picture to report the outage and location to Delmarva so that they can evaluate the damage using the picture and embedded gps info. Thank you. Hope my power come back on soon!

    1 vote
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  5. Payment issues!

    After I thought I completed paying my bill I had the option on my screen to save. I hit save. Then asked to save to photos, so I did. When I clicked save to photos that immediately exited out of the app and no photo was saved. I have no idea if my payment went through. I tried calling and it still said I had that amount due. I went to try it again and it said duplicate payment not allowed. However I have no documentation of the first payment I originally tried to pay. If my power is shut…

    1 vote
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  6. Customer service

    I have been calling customer service for a week and every time I get on the phone and press 1 for English they tell me they’re experiencing too many calls and hang up the phone. It’s been a week. I am in the 19808 zip code and just need to change the power to my name.

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  7. Interval data not updated timely.

    Daily use data is always one or two days behind. The ability to drill down to fifteen minute intervals within a given hour is necessary for effective energy management.

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  8. hot water heater

    can delmarva track energy usage from hot water heater

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  9. Login

    Sometimes when I login the App doesn’t show my accounts!!!

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  10. Bill payment

    Bill payment blew out of app when saving receipt to photos

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  11. Terrible App!

    Doesn’t allow enough time to type in required information for payments by credit cards and checking accounts.
    App logs you out and you have to begin all over again. App limited to multiple payments within 30 days. Give me a break!

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  12. FUCK YOU

    FUCK YOU

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  13. Pending payment

    Why can’t I see pending pmt I made on app

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  14. Payment Method

    Want to be able to remove old payment method and add a new one- that option not available _doest even list payment methods on file! Also need to be able to cancel pending payments- put wrong bank account for payment - mines went to change it- NO Option To do so! As payment apps go this one is poorly designed ! Check out credit card apps - learn how to do this right!!

    1 vote
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  15. You can change thermostat

    Just go to My Account & tap your name. Go to bottom of page & select Program Thermostat.

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  16. Excellent service on return of power

    A week ago Feb 25, my street on Rothbury road lost power due to a tree falling on a transformer. Delmarva had a new power transformer and poll up within 15 hours; power restored at the same time. Great sense of urgency. The employees involved definitely deserve special thanks.

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  17. App not working

    App not showing my accounts, some days it does but here last few days it does not work

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  18. M

    This app won’t open when the iPhone X facial recognition is accepted & verified. It verifies but then says error. Please update the app.

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  19. 1 vote
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  20. Billpay-minimum pay from previous bill option

    If your past due & the next bill has closed, the previous minimum payment should auto populate as an option IN ADDITION to the current total statement balance (that includes new amount not due yet), since that is technically what is "now due" (I have to leave & go look at the previous statement first now to get the exact amount).....but I can see why you don't do that (in hopes that we will pay ahead).

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