Delmarva Power Self Service Apps

Welcome to the Delmarva Power self service apps feedback forum.

  1. Pending payment

    Why can’t I see pending pmt I made on app

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  2. Payment Method

    Want to be able to remove old payment method and add a new one- that option not available _doest even list payment methods on file! Also need to be able to cancel pending payments- put wrong bank account for payment - mines went to change it- NO Option To do so! As payment apps go this one is poorly designed ! Check out credit card apps - learn how to do this right!!

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  3. You can change thermostat

    Just go to My Account & tap your name. Go to bottom of page & select Program Thermostat.

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  4. Excellent service on return of power

    A week ago Feb 25, my street on Rothbury road lost power due to a tree falling on a transformer. Delmarva had a new power transformer and poll up within 15 hours; power restored at the same time. Great sense of urgency. The employees involved definitely deserve special thanks.

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  5. App not working

    App not showing my accounts, some days it does but here last few days it does not work

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  6. M

    This app won’t open when the iPhone X facial recognition is accepted & verified. It verifies but then says error. Please update the app.

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  7. Billpay-minimum pay from previous bill option

    If your past due & the next bill has closed, the previous minimum payment should auto populate as an option IN ADDITION to the current total statement balance (that includes new amount not due yet), since that is technically what is "now due" (I have to leave & go look at the previous statement first now to get the exact amount).....but I can see why you don't do that (in hopes that we will pay ahead).

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  8. Payment plans

    I think there should be payment plans that offer options for all income types that express hardship and willing to make reasonable payments.

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  9. Excessive Noise !!

    I pay my bill every month without fail. I live in a lower income neighborhood. It’s 9:00pm and with no notifications to me or my neighbors, your trucks , backhoes and men with jackhammers are banging away like it’s the middle of the day!! I’m not talking about a Boom here or bang there. It sounds like they are building a power station in my front yard!! Why did I not at least get an advance letter or notice? I could of arranged to put my children at a family members home for the evening. Instead they are awake and…

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  10. Bill pay not working 2/2019

    I would think that fixing an app that collects money for your business might be a priority.

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  11. 1 vote
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  12. 1 vote
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  13. 1 vote
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  14. What is this banner

    There is a banner on the outage map. Is this something I should do?

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  15. 1 vote
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  16. Not able to make payments

    This app is not great anymore. We used to be able to make payments through the app now we're not able to which sucks for a person as myself who is always doing business on her phone

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  17. 1 vote
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  18. I downloaded new app

    I downloaded the new app it had lost all my payment information so I had to go put it back in however it will not take my bank account routing number I have not tried the credit card option as there is a fee what the heck is going on

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  19. Filter replacement reminder

    Is there a way to get and set reminders for filter replacement?

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  20. 1 vote
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