Delmarva Power Self Service Apps

Welcome to the Delmarva Power self service apps feedback forum.

How can we improve the self service apps?

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  1. 4 votes
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  2. App needs to be fixed to report outage

    No longer able to type in phone number. It only takes area code and stops. You can type in zip code, but it doesn’t help because it needs full phone number to locate outages.
    Please fix!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  3. This sit is different from the other that was previously on there you can't see all of your information like before, I don't like this at al

    Please put the other version of your website. I don't like this one, there's not a lot of information on like before

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Username field must allow more characters

    I cannot sign in on the app because the username field does not allow enough characters to fit my email address. I see similar complaints. Please fix this. I only need 2 more letters for gosh sake.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  5. online customer service it will be so much easier than calling

    have a representative that you can chat online and answer all questions

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  7. The app needs to show payments made/scheduled and provide a log out option.

    No option is provided to log out. This could leave my account open and accessible. There is no option to reconfirm the payment made.

    1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. 1 vote
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  10. allow payments to be scheduled in advance

    schedule payments for a future date

    1 vote
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  11. App does not allow payment on due date

    App does not allow payment to be deferred until due date. Until that happens, I WILL NOT USE THE APP. This app is the poorest excuse for a payment app that I have ever experienced.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. New Apple Update 12.2

    I'm unable to load my thermostat and change the temperature with new Apple Update 12.2. My wife is running an older version prior to latest update and her app is working fine.

    2 votes
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  13. You can change thermostat

    Just go to My Account & tap your name. Go to bottom of page & select Program Thermostat.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  14. Payment Method

    Want to be able to remove old payment method and add a new one- that option not available _doest even list payment methods on file! Also need to be able to cancel pending payments- put wrong bank account for payment - mines went to change it- NO Option To do so! As payment apps go this one is poorly designed ! Check out credit card apps - learn how to do this right!!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  15. Statements

    I’d like to see my statements from each month.

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  16. App does not work to program thermostat

    Absolutely terrible. This feature worked fine for years but has not worked for months. FIX IT!!!

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  17. Save payment confirmation

    App crashes when on payment confirmation screen I click save. iOS 11.latest, tho I may not have permission set.

    Saved payment methods don’t seem easy, but It did default to last used on desktopWeb.

    Wish I could schedule single payment for next due date.

    Thank you, overall it’s useful.

    1 vote
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    1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Bill payment

    Bill payment blew out of app when saving receipt to photos

    1 vote
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    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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