Delmarva Power Self Service Apps

Welcome to the Delmarva Power self service apps feedback forum.

  1. Email

    Offer an option for a customer to change their email address.

    1 vote
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  2. Billing

    How do I delete an account on the app that is showing twice?

    1 vote
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  3. Old accounts linger

    Is there a way to hide previous addresses on the app? I’ve moved three times over seven years and each address stays on the account.

    1 vote
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  4. Account Name

    Please make changing account name and saving it possible and easy!

    1 vote
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  5. 1 vote
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  6. DEBIT_ZIP error?

    I’m getting an error of DEBIT_ZIP
    I already entered my zip code.

    1 vote
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  7. 3 votes
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  8. Terrible App!

    Doesn’t allow enough time to type in required information for payments by credit cards and checking accounts.
    App logs you out and you have to begin all over again. App limited to multiple payments within 30 days. Give me a break!

    1 vote
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  9. 3 votes
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  10. Filter replacement reminder

    Is there a way to get and set reminders for filter replacement?

    1 vote
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  11. Pending payment

    Why can’t I see pending pmt I made on app

    1 vote
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  12. 4 votes
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  13. App needs to be fixed to report outage

    No longer able to type in phone number. It only takes area code and stops. You can type in zip code, but it doesn’t help because it needs full phone number to locate outages.
    Please fix!

    1 vote
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  14. Username field must allow more characters

    I cannot sign in on the app because the username field does not allow enough characters to fit my email address. I see similar complaints. Please fix this. I only need 2 more letters for gosh sake.

    1 vote
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  15. New Apple Update 12.2

    I'm unable to load my thermostat and change the temperature with new Apple Update 12.2. My wife is running an older version prior to latest update and her app is working fine.

    2 votes
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  16. You can change thermostat

    Just go to My Account & tap your name. Go to bottom of page & select Program Thermostat.

    1 vote
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  17. Update personal info

    Set app to update/add personal info (tel, email, mailing address)

    2 votes
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  18. Payment Method

    Want to be able to remove old payment method and add a new one- that option not available _doest even list payment methods on file! Also need to be able to cancel pending payments- put wrong bank account for payment - mines went to change it- NO Option To do so! As payment apps go this one is poorly designed ! Check out credit card apps - learn how to do this right!!

    1 vote
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  19. Statements

    I’d like to see my statements from each month.

    1 vote
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  20. App does not work to program thermostat

    Absolutely terrible. This feature worked fine for years but has not worked for months. FIX IT!!!

    1 vote
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