How can we improve the self service apps?

IntelliTemp Thermostat access

Hard to find the page(s) to adjust new thermostat. Turns out to be buried in "My Account." I had to log in to the app in the first place. Why isn't the thermostat available from the first page after logging in? It could simply be another icon at the bottom of that page.
Also, I need to resolve a problem with this thermostat. I can't find a way to do this via "Contact Us" within your app.
This version of the app looks much better than the last one, and is more responsive. It still is designed from the perspective of its coders, and not so it is intuitive to the customer.

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scades shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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