How can we improve the self service apps?

Would not tell me the power is coming back on at a certain time and then not even be close to correct. 12 hours later and still no power.

Don't tell people the wrong thing. If you have no idea when the power will be back, just say that. Don't say 7:30 pm and then still not have the power on 12 hours later. That it what really crushes spirits.

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