Delmarva Power Self Service Apps

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How can we improve the self service apps?

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  1. Allow for mobile app modification of thermostat!!!

    Instead of requiring site access, allow modifying of temperature holds from my iPhone/iPad!

    110 votes
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      19 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
    • Would not tell me the power is coming back on at a certain time and then not even be close to correct. 12 hours later and still no power.

      Don't tell people the wrong thing. If you have no idea when the power will be back, just say that. Don't say 7:30 pm and then still not have the power on 12 hours later. That it what really crushes spirits.

      22 votes
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        2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
      • 10 votes
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          2 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
        • 10 votes
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            planned  ·  1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
          • 7 votes
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              1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
            • 5 votes
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                0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
              • Could access smart meter output

                Live update from power smart meter could be viewed

                5 votes
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                  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                • Online Bill pay

                  The Bill pay using the app does not show an option for balance due. Instead it shows the complete balance.
                  The online bill pay shows an option to pay only what's due without added the latest charges

                  5 votes
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                    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                  • 4 votes
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                      1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                    • Please post # for daily usage

                      Why did you change what was helpful?? Please return to posting a number for daily usage info!! If not, I'll be deleting this app as I find this new daily usage format USELESS!!!!!! Please change or I delete!!!!!!

                      3 votes
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                        0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                      • Reflect correct balance

                        The app should reflect the correct statement balance. This is the primary reason to use it.

                        3 votes
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                          1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                        • Please add electric bill breakdown

                          It would be nice to access to view my electric bill breakdown using this App.

                          3 votes
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                            0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                          • Payments

                            Allow customers to set up future payment arrangements in the app

                            3 votes
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                              0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                            • Display current Thermostat settings

                              Would be great if we could view the current thermostat settings from the app. Right now it just shows "?" or the last setting that was set on the app (even if that last setting was changed from the thermostat).

                              2 votes
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                                1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                              • Improvement in light outage reporting

                                Your computer app to report street light outages is very helpful. However, it has a problem that sometimes prevents reporting a light outage. For example, orders 515800, 515801 and 406459 specify a light outage on an unknown street light-post and block the reporting of a light outage for the light-posts the above orders obscure on the computer map allowing light outage reporting. Can you please remove the above orders from appearing on the map? Then if the underlying street lights are not operational, they can be reported. Thank you.

                                2 votes
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                                  0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                • Estimated Bill

                                  Website login has estimated bill based on current usage...bring it to app

                                  2 votes
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                                    0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Updated App

                                    We paid our bill three days in advance over the mobile app. It kept saying we had the full amount due still on the day the bill was due. When I called and talked to a customer service rep, they informed me it had been paid over 24hrs before my calling. My idea is to have the app updated more often so that people don't have to worry if their payment went through on time.

                                    2 votes
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                                      1 comment  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Report outage by using our phone number

                                      I can't report my outtage because your app and website doesn't have our home number as the number on our bill

                                      2 votes
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                                        0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                      • 2 votes
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                                          0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Automatic payment

                                          How do I set up automatic payment on my account?

                                          2 votes
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                                            0 comments  ·  iPhone  ·  Flag idea as inappropriate…  ·  Admin →
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