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Suzanne

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  1. 33 votes
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    Suzanne commented  · 

    Understand that this is a big event, however the lack of information is ridiculous. A person cannot report an outage, the app is useless, awkward, and does not offer any information. Calling the phone number is even worse- it has been almost 24 hours, and yet, no estimate on when power will be restored.

  2. 13 votes
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    Suzanne commented  · 

    This app is practically useless. No one ever fixes the bugs. Any info you receive from this app or the phone system is always incorrect.
    I am currently experiencing an outage, however, the automated system reports that my problem was resolved before I even lost power.
    Yes, I will be reporting this pathetic customer service to the Public Utilities Commission in Frankfort.

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