LGE-KU Mobile App
39 results found
Bill Pay and account
It would be nice to be able to get out account information via the app as well as be able to pay it through the app.158 votes45 comments · iOS · Admin →
Have the app allow to pay bills and look at account. Of course you will have to have a log on page and a secure site for billing info. You can go to the KU page online and pay bills, an app to do this would be a lot easier. Thank you53 votes
Report outrages on the app
It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.32 votes17 comments · iOS · Admin →
Love the web site... Now give us an app for direct connection!!30 votes5 comments · iOS · Admin →
23 votes7 comments · Android · Admin →
Pay your bill via app22 votes2 comments · Android · Admin →
Maybe you can include a payment selection so you don't have to get onto a computer or phone19 votes
I have not had power for over 18 hours. This is unacceptable on so many levels. People are on oxygen, people are losing food that cannot afford to lose. This is ridiculous. Did someone go on vacation and leave the store unattended?? KU where are you?????13 votes
Why have a app for your phone if you can't go in and do anything?11 votes
Update is bad.
Please revert to original app. Drop the weather info. Thanks.8 votesunder review · Anonymous responded
The weather data can be toggled off by useing the “wrench” icon at the top of the map.
Map scrolling too sensitive
Scrolling function of the map area is too sensitive to touch input. Nearly impossible to register touches on the outage icons because the map scrolls instead. Issue seen on a Galaxy S6 with Android 22.214.171.124 votes0 comments · Android · Admin →
Issue with detailed outages. Uninstalled and reinstalled and still the same. Can't touch the triangles to find out detailed info.4 votes
Change the weather part.
Can you please change the app to where the weather on is not default? I don't like the weather part and don't like having to turn it off every time I want to see the outage map. There was nothing wrong with the app before.
Thanks2 votes2 comments · iOS · Admin →
One of better Apps available for the consumer!
Thank you...2 votes2 comments · iOS · Admin →
New Mobile App Available for LG&E, KU and ODP
Go to the App Store to download their new mobile app. It gives you the ability to:
-view the outage map
-report and track outages
-view and pay your bill
-and more2 votes0 comments · iOS · Admin →
At one time there was an option to show outage boundary, after an update that option was removed. I would like to see that option reinstated.2 votes0 comments · iOS · Admin →
Will not make call
When trying to report an outage you click on the 800 number and the iPhone splash screen comes up but when you press "call" nothing happens. Works with other apps by not KU.1 vote
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