LGE-KU Mobile App

How can we improve our mobile app?

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  1. Bill Pay and account

    It would be nice to be able to get out account information via the app as well as be able to pay it through the app.

    152 votes
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    45 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  2. Payments

    Have the app allow to pay bills and look at account. Of course you will have to have a log on page and a secure site for billing info. You can go to the KU page online and pay bills, an app to do this would be a lot easier. Thank you

    52 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  3. Report outrages on the app

    It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.

    28 votes
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    14 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  4. LG&E APP

    Love the web site... Now give us an app for direct connection!!

    25 votes
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    5 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  5. Take reports about non-critical outages like street lights.

    See title

    19 votes
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    6 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  6. billing section

    Pay your bill via app

    19 votes
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    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  7. payment selection

    Maybe you can include a payment selection so you don't have to get onto a computer or phone

    18 votes
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    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  8. Outage

    I have not had power for over 18 hours. This is unacceptable on so many levels. People are on oxygen, people are losing food that cannot afford to lose. This is ridiculous. Did someone go on vacation and leave the store unattended?? KU where are you?????

    8 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

  9. Update is bad.

    Please revert to original app. Drop the weather info. Thanks.

    7 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Anonymous responded

    The weather data can be toggled off by useing the “wrench” icon at the top of the map.

  10. Looks good so far.

    6 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  11. Map scrolling too sensitive

    Scrolling function of the map area is too sensitive to touch input. Nearly impossible to register touches on the outage icons because the map scrolls instead. Issue seen on a Galaxy S6 with Android 6.0.1.

    5 votes
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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  12. Why

    Why have a app for your phone if you can't go in and do anything?

    5 votes
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    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  13. Issue with detailed outages. Uninstalled and reinstalled and still the same. Can't touch the triangles to find out detailed info.

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  14. App is practically useless, except for finding main phone number.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  15. Change the weather part.

    Can you please change the app to where the weather on is not default? I don't like the weather part and don't like having to turn it off every time I want to see the outage map. There was nothing wrong with the app before.
    Thanks

    2 votes
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    2 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  16. Excellent

    One of better Apps available for the consumer!
    Thank you...

    2 votes
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    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  17. New Mobile App Available for LG&E, KU and ODP

    Go to the App Store to download their new mobile app. It gives you the ability to:
    -view the outage map
    -report and track outages
    -view and pay your bill
    -and more

    2 votes
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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  18. Outage boundaries

    At one time there was an option to show outage boundary, after an update that option was removed. I would like to see that option reinstated.

    2 votes
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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  19. Get the app to work. Tried to call the ku phone number. Would not call

    1 vote
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    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  20. Will not make call

    When trying to report an outage you click on the 800 number and the iPhone splash screen comes up but when you press "call" nothing happens. Works with other apps by not KU.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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