LGE-KU Mobile App

How can we improve our mobile app?

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  1. Bill Pay and account

    It would be nice to be able to get out account information via the app as well as be able to pay it through the app.

    58 votes
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      21 comments  ·  iOS  ·  Admin →
    • 12 votes
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        0 comments  ·  Android  ·  Admin →
      • Payments

        Have the app allow to pay bills and look at account. Of course you will have to have a log on page and a secure site for billing info. You can go to the KU page online and pay bills, an app to do this would be a lot easier. Thank you

        12 votes
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          1 comment  ·  Admin →
        • Report outrages on the app

          It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.

          11 votes
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            2 comments  ·  iOS  ·  Admin →
          • payment selection

            Maybe you can include a payment selection so you don't have to get onto a computer or phone

            8 votes
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              0 comments  ·  Android  ·  Admin →
            • LG&E APP

              Love the web site... Now give us an app for direct connection!!

              6 votes
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                0 comments  ·  iOS  ·  Admin →
              • 5 votes
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                  1 comment  ·  Admin →
                • Update is bad.

                  Please revert to original app. Drop the weather info. Thanks.

                  4 votes
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                    under review  ·  Anonymous responded

                    The weather data can be toggled off by useing the “wrench” icon at the top of the map.

                  • Map scrolling too sensitive

                    Scrolling function of the map area is too sensitive to touch input. Nearly impossible to register touches on the outage icons because the map scrolls instead. Issue seen on a Galaxy S6 with Android 6.0.1.

                    3 votes
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                      0 comments  ·  Android  ·  Admin →
                    • billing section

                      Pay your bill via app

                      3 votes
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                        1 comment  ·  Android  ·  Admin →
                      • Change the weather part.

                        Can you please change the app to where the weather on is not default? I don't like the weather part and don't like having to turn it off every time I want to see the outage map. There was nothing wrong with the app before.
                        Thanks

                        2 votes
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                          2 comments  ·  iOS  ·  Admin →
                        • Excellent

                          One of better Apps available for the consumer!
                          Thank you...

                          1 vote
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                            0 comments  ·  iOS  ·  Admin →
                          • 1 vote
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                              1 comment  ·  iOS  ·  Admin →
                            • Why

                              Why have a app for your phone if you can't go in and do anything?

                              1 vote
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                                0 comments  ·  iOS  ·  Admin →
                              • Will not make call

                                When trying to report an outage you click on the 800 number and the iPhone splash screen comes up but when you press "call" nothing happens. Works with other apps by not KU.

                                1 vote
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                                • GPS remains on

                                  After closing app all the way GPS signal remains on, do not want the battery drain

                                  1 vote
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                                  • 1 vote
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                                    • Need more reserve

                                      Web page, outage map, the app itself gets frozen when you need it the most. Seems like the servers or the web pages gets overwhelmed at the critical times. Outage map needs to be have more up to date info.

                                      1 vote
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                                        1 comment  ·  iOS  ·  Admin →
                                      • Calling

                                        Call the number doesn't work.

                                        1 vote
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                                          0 comments  ·  iOS  ·  Admin →
                                        • 1 vote
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                                          LGE-KU Mobile App

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