LGE-KU Mobile App

How can we improve our mobile app?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Bill Pay and account

    It would be nice to be able to get out account information via the app as well as be able to pay it through the app.

    144 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    41 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  2. Payments

    Have the app allow to pay bills and look at account. Of course you will have to have a log on page and a secure site for billing info. You can go to the KU page online and pay bills, an app to do this would be a lot easier. Thank you

    50 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  3. LG&E APP

    Love the web site... Now give us an app for direct connection!!

    24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    3 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  4. Report outrages on the app

    It would be great for customers to be able to report outages and troubles through the app or a web portal by making mandatory fields (address,intersection) and reporting party phone # incase a call back was needed. This could also assist 911 call centers around the state in reporting the emergencies in a timely fashion.

    24 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    12 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  5. billing section

    Pay your bill via app

    18 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  6. Take reports about non-critical outages like street lights.

    See title

    17 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  7. payment selection

    Maybe you can include a payment selection so you don't have to get onto a computer or phone

    17 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  8. Outage

    I have not had power for over 18 hours. This is unacceptable on so many levels. People are on oxygen, people are losing food that cannot afford to lose. This is ridiculous. Did someone go on vacation and leave the store unattended?? KU where are you?????

    8 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    4 comments  ·  Flag idea as inappropriate…  ·  Admin →

  9. Update is bad.

    Please revert to original app. Drop the weather info. Thanks.

    7 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    6 comments  ·  Flag idea as inappropriate…  ·  Admin →
    under review  ·  Anonymous responded

    The weather data can be toggled off by useing the “wrench” icon at the top of the map.

  10. Looks good so far.

    6 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  11. Map scrolling too sensitive

    Scrolling function of the map area is too sensitive to touch input. Nearly impossible to register touches on the outage icons because the map scrolls instead. Issue seen on a Galaxy S6 with Android 6.0.1.

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →

  12. Why

    Why have a app for your phone if you can't go in and do anything?

    5 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  13. Issue with detailed outages. Uninstalled and reinstalled and still the same. Can't touch the triangles to find out detailed info.

    4 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  14. App is practically useless, except for finding main phone number.

    3 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

  15. Excellent

    One of better Apps available for the consumer!
    Thank you...

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  16. Change the weather part.

    Can you please change the app to where the weather on is not default? I don't like the weather part and don't like having to turn it off every time I want to see the outage map. There was nothing wrong with the app before.
    Thanks

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    2 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  17. Outage boundaries

    At one time there was an option to show outage boundary, after an update that option was removed. I would like to see that option reinstated.

    2 votes
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  18. 40363

    When will our electric come back on.

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

  19. Get the app to work. Tried to call the ku phone number. Would not call

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →

  20. Power outage

    Power out since 10:30 am. No info on app about restoration??

    1 vote
    Vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Forgot password?
    Create a password
    Signed in as (Sign out)
    Close
    Close
    You have left! (?) (thinking…)
    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1
  • Don't see your idea?

LGE-KU Mobile App

Categories

Feedback and Knowledge Base

(thinking…)