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Anonymous

← Customer feedback and Ideas for iFactor Products

My feedback

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  1. Report outrages on the app

    32 votes
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    22 comments  ·  LGE-KU Mobile App » iOS  ·  Admin →
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  2. Outage

    13 votes
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    10 comments  ·  LGE-KU Mobile App  ·  Admin →
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    Anonymous commented  · 

    As a resident here in Louisville I appreciate all that LG&E does to help the community, but unfortunately power outages are getting more and more common and I know and understand that obviously LG&E can not control the weather but what’s more unfortunate is the amount of time to fix these outages and restoring power is getting slightly ridiculous. Just yesterday an outage occurred for 17 houses and it has taken 12+ hours to fix(still has not been fixed as I’m writing this) and even worse is at the time of the outage no thunder or lightning had been seen or heard which leads me to question why the power is going out for such a minor storm. I know that LG&E tries their hardest to fix downed lines and outages and that I shouldn’t complain but this is starting to get frustrating when practically everyone on my street has power besides the people with generators. If LG&E could look into this that would be very much appreciated.

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