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LGE-KU Mobile App

How can we improve our mobile app?

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41 results found

  1. GPS remains on

    After closing app all the way GPS signal remains on, do not want the battery drain

    1 vote
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    2 comments  ·  Admin →
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  2. 40517

    1 vote
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  3. Outage

    Should be able to report outage without an account

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  4. Not doing your job

    Try sending someone out to read the meters.
    You laughingly said my usage was 2600 this month. You supposedly VERIFIED my reading at 76095 on 2/21/22 but on 2/26/22 when I checked it 5 days later it read 74217. You tell me what’s wrong with this picture. So I suppose I am to pay double for your mistakes so you can use my money and you draw interest on it until you get off your butts to actually send someone to do their job.

    1 vote
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  5. Have a place to update our numbers from meter

    Have a place on app for us to upload our meter numbers instead if you all estimating our bill

    1 vote
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  6. Calling

    Call the number doesn't work.

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  7. Junk

    App no longer works

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  8. Install Bill Pay

    You have no use with this app as far as paying your bill or tracking your payments etc. I can't see really this app dies anything but give info you can get on google. Sorry

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  9. 350005607246

    1 vote
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  10. 40363

    When will our electric come back on.

    1 vote
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  11. More choices

    Need more choices. Only have outages map and contact buttons. App needs more choices and info options to research our questions/issues

    1 vote
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  12. No longer works

    Update a dud. No longer works. Fix pls!

    1 vote
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    1 comment  ·  iOS  ·  Admin →
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  13. Power outage

    Power out since 10:30 am. No info on app about restoration??

    1 vote
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  14. Outage Reporting

    To make me log in or find my bill during an outage to report an outage is stupid. Just freaking geo-locate me with my phone. That’s what apps do. The lights are out... I just want to report that. Not dig around in the dark for a bill.

    1 vote
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    0 comments  ·  iOS  ·  Admin →
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  15. Stop tracking location

    Instead, locate user on-demand when app is launched, then STOP tracking once they have "closed" the app. If you need to make it clean in the code, add an "exit" function. The app does not provide alerts, so there is no need to use this except when necessary anyway

    1 vote
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    0 comments  ·  Android  ·  Admin →
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  16. Somtamang

    1 vote
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  17. app a waste. never any updates even after 24 plus hours. always says evaluting situation.

    Get rid of app as it is wasting my time

    1 vote
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  18. Outage

    I have had no power since last night. I have lost all the food in my refrigerator. I have tried to contact KU to no avail. I am fortunate that I am not dependent on oxygen.

    1 vote
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  19. Need more reserve

    Web page, outage map, the app itself gets frozen when you need it the most. Seems like the servers or the web pages gets overwhelmed at the critical times. Outage map needs to be have more up to date info.

    1 vote
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    1 comment  ·  iOS  ·  Admin →
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  20. Accept payments

    Very disappointing you can't make payments. Expected to be able to easily make my payment. No use for all now

    1 vote
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    0 comments  ·  Android  ·  Admin →
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