LGE-KU Mobile App

How can we improve our mobile app?

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  1. Outage Reporting

    To make me log in or find my bill during an outage to report an outage is stupid. Just freaking geo-locate me with my phone. That’s what apps do. The lights are out... I just want to report that. Not dig around in the dark for a bill.

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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  2. Will not make call

    When trying to report an outage you click on the 800 number and the iPhone splash screen comes up but when you press "call" nothing happens. Works with other apps by not KU.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Accept payments

    Very disappointing you can't make payments. Expected to be able to easily make my payment. No use for all now

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  4. GPS remains on

    After closing app all the way GPS signal remains on, do not want the battery drain

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. No longer works

    Update a dud. No longer works. Fix pls!

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    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  7. Stop tracking location

    Instead, locate user on-demand when app is launched, then STOP tracking once they have "closed" the app. If you need to make it clean in the code, add an "exit" function. The app does not provide alerts, so there is no need to use this except when necessary anyway

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    0 comments  ·  Android  ·  Flag idea as inappropriate…  ·  Admin →
  8. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. New app is useless on iPhone

    I am very disappointed with the new app. It is almost useless on an iPhone. The summary does not have any labels for counties or zip codes. There is no space for data lines in landscape mode. I suggest you revert to the old app until the problems are corrected.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Need more reserve

    Web page, outage map, the app itself gets frozen when you need it the most. Seems like the servers or the web pages gets overwhelmed at the critical times. Outage map needs to be have more up to date info.

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    1 comment  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
  11. More choices

    Need more choices. Only have outages map and contact buttons. App needs more choices and info options to research our questions/issues

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Calling

    Call the number doesn't work.

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    0 comments  ·  iOS  ·  Flag idea as inappropriate…  ·  Admin →
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